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Questions and Answers
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  1. Does Phone spy work in our country?
    Yes.the recording and other functions of Phone spy work well in all countries.the Caller ID detection for FSK format(the most common format in the world) works well in most countries(USA, Canada, UK, Italy, France, South Africa, Singapore, Malaysia, Iran, Thailand, Taiwan, Hongkong,etc.).if you find our software can not detect the FSK Caller ID format in your place,please contact us,it should be OK after doing a simple upgrade of the software by our team.


  2. How to buy and register?
    We have Paypal account receiving your online payment.first,you will need to select the products you want to buy,and then you can click on the "Buy now" button to pay by Paypal.
    When you're doing the payment within Paypal,please leave your address and telephone number(important when shipping).
    We usually send you an email within 12 hours telling you the serial number(s) for software registration.


  3. I have no adapter,can I use a MODEM instead?
    No.Phone spy records using sound cards.there needs an adapter connecting each telephone line to the sound card.


  4. Does Phone spy support PBX(Private Branch telephone eXchange)?
    Yes.
    if you're using an analog PBX,you can connect the adapters to the outside lines or the extend lines of the PBX for recording.
    If you're using a digital PBX, the adapter we supplied can only be connected to the outside lines of the PBX.if you want to record the digital phones connected to the extend lines, you will need to connect the adapter to the handset of your digital phone,this should be a little more complex.
    If you use phone spy with a digital phone,the Caller ID detection will not work,because there's no Caller ID signal in the handset at all.


  5. Does Phone spy support digital phone?
    Yes.Phone spy is not only a telephone recording software but also a general purpose voice recording one which can record all kind of voices.
    The adapter we supply is only compatible with analog signal. to record a digital phone,you will need to connect the adapter to the handset of your digital phone,this should be a little more complex.
    If you use phone spy with a digital phone,the Caller ID detection will not work,because there's no Caller ID signal in the handset at all.

  6. What way do you take to ship the adapter to customers?
    We usually ship our products via TNT(www.tnt.com) or HongKong EMS.


  7. How long will I receive the adapter after my payment?
    We ship the software package(adapter included) in about 24 hours after we received your payment and your address information,TNT express usually takes 3-5 bussiness days,HongKong EMS usually takes 1-2 weeks to arrive.


  8. Are there CD and manual available?
    Yes.we ship the whole software package when we ship the adapter.there are Adapter,CD,Manual,Telephone cable and Audio cable in the software package.
    But,if you only purchase the software without adapters,shipment is not needed,you just need to download the software from our website.


  9. Is the adapter included in the price?
    No.we sale the adapter independently.
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